Delivery

SwiftMedi Delivery Policy

Approval and Dispatch
Every order must be approved by our qualified prescriber to ensure the safety and suitability of the medication for each individual. This thorough review process upholds the highest standards of patient care and safety.

Orders will be approved 48 hours before your chosen delivery date. To avoid delays, please ensure that all requested evidence and documentation are uploaded correctly and in good time.

Dispatched Orders
Once your order has been dispatched, you will receive an email containing your tracking number so you can monitor its status and location.

We offer three delivery options:

• Royal Mail - Tracked 48
• Royal Mail - Tracked 24
• Royal Mail - Special Delivery Guaranteed by 1pm

For deliveries to Ireland, Jersey, other non-UK mainland locations, and northern Scotland, postal services will be carried out by  Royal Mail.

You can also choose a specific delivery date using our calendar feature. Please note that while Royal Mail aim for next-day delivery (with their tracked 24 service), this is not guaranteed and delays may occur due to location or unforeseen circumstances.

Due to seasonal pressures and courier delays, Royal Mail may not guarantee its 1 pm service. When possible, we may upgrade your delivery to alternative courier services such as DPD to help ensure timely arrival.

If your order does not arrive as scheduled, please contact our Customer Service team for assistance. You can change your delivery date in the Members Area under the "Order" section.

Failed Delivery Policy
We aim to provide a seamless delivery experience. However, if a delivery fails due to incorrect address details, unavailability to receive the parcel, or circumstances beyond our control, the following policy applies:

Notification of Failed Delivery
If your delivery has failed, please contact us promptly so we can arrange re-delivery. Depending on your selected delivery method, the postal courier may attempt to re-deliver.

Re-Delivery Fee
A £10 re-delivery fee will be charged for each subsequent delivery attempt. This fee covers logistics, handling, and re-routing costs.

Accurate Delivery Information
To minimise failed deliveries, please ensure your address, contact number, and any delivery instructions are correct. Any changes must be communicated to us before dispatch.

Exceptions
If a failed delivery is due to circumstances beyond your control (e.g., severe weather or courier-related issues), we will review the situation and may waive the re-delivery fee at our discretion.

Safe Place Delivery Policy
Customer Authorisation
By choosing a safe place delivery option, you authorise the courier to leave your parcel in the specified location without requiring a signature. Once delivered to this location, responsibility for the parcel passes to you, and SwiftMedi is no longer liable for its safety.

Proof of Delivery
Courier confirmation (such as photographic evidence, GPS data, or a scan confirmation) serves as proof of delivery. Please ensure that your chosen safe place is secure and suitable.

Unauthorised Safe Place Deliveries
If the courier leaves a parcel in a safe place without your prior authorisation, we will investigate with the courier and work to resolve the issue or arrange a replacement, if appropriate.

Lost or Missing Parcels
SwiftMedi is not responsible for parcels that go missing after delivery to a customer-authorised safe place. In such cases, customers must file a claim directly with the courier.

Optional Signed Delivery
For added security, we recommend choosing a tracked or signed-for service at checkout, which requires a signature on delivery and avoids unattended drop-offs.

Customer Responsibility
It is your responsibility to provide accurate delivery instructions, including specifying a secure safe place. SwiftMedi will not be held responsible for loss or theft arising from incorrect instructions or failure to collect the parcel promptly. You can update your details up to 48 hours before your delivery date in the Members Area.

Compensation Claims
For parcels lost after being delivered to a safe place, you will need to initiate a compensation claim directly with the courier.

Missing Deliveries
Terms and Conditions
If your delivery is missing due to an error on Royal Mail’s part, please inform us promptly so we can start a claim. In the meantime, we will send you a replacement item(s) at a discounted rate. Once the claim is successfully resolved, we will refund the full amount paid for the replacement item(s).

Please note:

If you have requested delivery to a "safe place" and Royal Mail confirms delivery to this location, but the item goes missing, SwiftMedi cannot offer a replacement or refund.
If a pen is missing after confirmed delivery by Royal Mail, and no "safe place" instructions were provided, SwiftMedi will not issue a replacement or refund.
By placing an order, you agree to these terms regarding missing deliveries.

For any concerns, questions, or delivery-related issues, please contact us at info@swiftmedi.co.uk.