Privacy Policy

SwiftMedi Privacy Policy

Effective Date: July 2025
Last Updated: July 2025

1. Introduction
Welcome to SwiftMedi Ltd trading as SwiftMedi ("we," "us," or "our"). We prioritise your privacy and are dedicated to protecting and managing your personal data responsibly. This Privacy Policy explains who we are, how we collect, use, and share your personal data, and your rights concerning that information. It also provides guidance on how to contact us or the appropriate authorities if you have any concerns.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
As the data controller, SwiftMedi Ltd is responsible for managing the processing of your personal data.

2. Key Definitions
We, Us, Our: SwiftMedi Ltd, operating as www.swiftmedi.co.uk

Data Protection Officer (DPO): Mr. Mohammed Nabeel Hajazi

Personal Data: Information related to an identifiable individual.

Special Category Personal Data: Sensitive data including health and medical information, processed in accordance with UK GDPR requirements.

3. What Personal Data We Collect
We may collect the following categories of personal data:

Personal identification details: Name, address, contact details
Identity verification data: Date of birth
Health and medical information: health questionnaires, treatment information, and other clinically relevant data required to assess suitability for treatment
Location information
Payment details: Billing information and transaction records
Website interaction data: Usage behaviour and preferences
Responses to surveys or feedback requests
Health-related data is collected only where necessary to provide pharmacy services, facilitate clinical assessment by registered prescribers, and meet legal and regulatory obligations.

4. How and Why We Use Your Data
We process personal data only where permitted by law and for the following purposes:

To comply with legal and regulatory obligations (UK GDPR, GPhC requirements, medicines legislation)
To perform our contract with you, including processing orders and supplying medicines
To facilitate clinical assessment and prescribing decisions by registered prescribers
For our legitimate interests, such as service improvement, fraud prevention, and operational security
Where you have provided explicit consent (for example, marketing communications or optional cookies)
Special category (health) data is processed under UK GDPR Article 9(2)(h) for the provision of healthcare and pharmacy services, and where applicable, Article 9(2)(a) based on explicit consent.

5. Promotional Communications
We may contact you with updates on our services, offers, or new product launches where you have opted in or where permitted by law.

You can opt out of marketing communications at any time by:

Clicking the ‘unsubscribe’ link in our emails
Replying ‘STOP’ to our text messages
Updating your preferences through your account
We do not share your personal data with other organisations for marketing without your consent.

6. Data Sharing
We may share your personal data with:

Registered prescribers and pharmacy professionals involved in your care
Business partners and service providers (e.g. payment processors, delivery partners, IT system providers)
Regulatory bodies, including the General Pharmaceutical Council, where required
Law enforcement agencies where legally required
All third parties are required to process your data securely, lawfully, and only for the purposes for which it is shared.

7. Where We Store Your Data
Your data is stored securely within the United Kingdom by SwiftMedi or trusted third-party service providers.

We do not transfer personal data outside the UK.
If this position changes, we will implement appropriate safeguards and update this Privacy Policy accordingly.

8. Data Retention
We retain personal data only for as long as necessary to:

Provide services
Manage queries, complaints, or disputes
Comply with legal and regulatory retention requirements (including medicines legislation)
Health and pharmacy records are retained in line with statutory requirements.
When data is no longer required, it is securely deleted or anonymised.

9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

While we take all reasonable steps to protect your data, no internet-based transmission is entirely risk-free.

10. Monitoring
We may monitor communications, including calls and emails, for training, quality assurance, regulatory compliance, and fraud prevention purposes.

11. Fraud Prevention Checks
We may carry out identity or fraud-prevention checks using approved third-party services.
SwiftMedi does not offer credit facilities and does not carry out credit scoring or credit decision-making.

12. Providing Information About Others
If you provide personal data relating to another individual, you confirm that you have their authority to do so and that they understand how their data will be processed in accordance with this Privacy Policy.

13. Cookies and Website Data
We use cookies and similar technologies in accordance with our Cookie Policy.
Further information about how we use cookies and how you can manage your preferences is available in our Cookie Policy.

14. Your Rights
You have the right to:

Access your personal data
Request correction or erasure
Restrict or object to processing
Receive your data in a portable format
To exercise your rights, please contact us using the details below.

15. Policy Updates
This Privacy Policy was last updated in July 2025. We may update it periodically and encourage you to review it regularly.

16. How to Contact Us
Registered Office Address:
SwiftMedi Ltd, Unit 12, Holroyd Business Centre, Carr Bottom Road, Bradford, BD5 9BP

Email: [email protected] 
Phone: 0333 339 9821

Data Protection Officer: Mr. Mohammed Nabeel Hajazi

17. Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office:

https://ico.org.uk/concerns
Telephone: 0303 123 1113