Terms & Conditions

SwiftMedi Terms & Conditions

1. Introduction
1.1 These terms and conditions (together with any documents referred to within them) set out the terms on which you may use our website, www.swiftmedi.co.uk (the "Website"), whether as a guest or a registered user. Please read these terms carefully before using our Website.
1.2 By accessing or using our Website, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use our Website, as all consultations and treatments are subject to these terms.
1.3 We recommend printing a copy of these terms for your reference.
1.4 Our Website provides access to an online clinical assessment service to facilitate the issuing of private prescriptions and the supply of medication.

2. Information about us and how to contact us
2.1 The Website is operated by SwiftMedi Ltd ("we" or "us"), a company registered in England and Wales under company number 16145409. Our registered trading address is SwiftMedi Ltd, Unit 12, Holroyd Business Centre, Carr Bottom Road, Bradford, BD5 9BP.
2.2 We are regulated by the General Pharmaceutical Council. Registration number 9012840.
2.3 You can contact us by email at info@swiftmedi.co.uk or by telephone at 03333399821.
2.4 If we need to contact you, we will do so by telephone, email, or by writing to the address you provided with your order.

3. Our services and how to use them
3.1 We provide medical consultations based on online questionnaires and/or telephone conversations.
3.2 If, following our assessment, we determine that treatment is appropriate, we will issue a prescription.
3.3 All medical questions are carefully prepared and follow best practice standards.
3.4 The Website is intended for residents of the UK and Northern Ireland. If you access it from outside these areas, you are responsible for complying with local laws.
3.5 Our Website is only available to individuals able to enter into legally binding contracts. You must be at least 18 years old to purchase our products or services.
3.6 When registering, you must provide accurate health and medical information and keep it updated before placing new orders.

4. Conditions of supply
4.1 Your order is accepted when we send you an email confirming approval of your prescription.
4.2 If we cannot accept your order, we will inform you and will not charge you.
4.3 You will be assigned an order number; please reference this when contacting us.
4.4 We supply products exclusively within the UK and Northern Ireland.
4.5 All advice and treatment are provided in English; you are responsible for ensuring full understanding.
4.6 In emergencies, contact your GP, local pharmacy, or attend a hospital emergency department.
4.7 Product packaging may vary from images shown on our Website.

5. Medical information
5.1 Information is reviewed by our pharmacy and prescribing team. Always read patient information leaflets provided with your medication.
5.2 We will not share your information except to prevent crime, comply with the law, as directed by regulators, or to prevent harm.

6. Products
6.1 Images on the Website are for illustration only.
6.2 Products are subject to availability. If unavailable, we will inform you and not charge you.
6.3 Prices may change but not after an order has been placed.
6.4 We verify prices as part of our process. If an obvious pricing error is found, we are not obliged to supply at the incorrect price.

7. Payments, cancellations, returns, and refunds
7.1 Treatment and postage costs are displayed clearly before consultations. No hidden fees apply.
7.2 You are responsible for ensuring valid payment details. By saving your card, you authorise future charges (e.g., dosage adjustments or maintenance plans).
7.3 Ordering medication initiates a clinical assessment.
7.4 Orders may be cancelled before dispatch confirmation. Refunds, minus any applicable fees, will be confirmed by email.
7.5 Due to the nature of our products, orders cannot be cancelled or returned once dispatch is confirmed. This does not affect statutory rights relating to faulty or misdescribed items.
7.6 Medicines: We cannot accept returns of medicines, including prescription items, over-the-counter medicines, creams, and liquids, due to UK legislation and safety regulations. If you no longer need a medicine, you can return it to a local pharmacy for safe disposal.
7.7 Non-medicinal items: You may request to return non-medicinal items within 14 days of receipt. Once authorised, items must be returned within an additional 14 days at your own cost, even if your original order qualified for free delivery.
7.8 Errors or damaged items: Please contact us immediately. A video call is required to verify evidence, and items must not be disposed of prior to this call. We may require the items to be returned using a provided returns label. If you do not provide sufficient evidence or fail to retain the item, we will be unable to replace or refund it.
7.9 A £10 administrative fee applies for cancellations before dispatch or if we cancel due to missing information from you.
7.10 Refunds will be made to your original payment method and processed within 28 days following email confirmation.

8. Delivery
8.1 Medication is dispatched only after clinical approval.
8.2 Delivery times start from prescription authorisation.
8.3 Responsibility passes to you upon dispatch.
8.4 Due to regulations, shipping or billing address changes cannot be made after processing.

9. Personal information
9.1 Data is handled in accordance with our Privacy Policy.
9.2 By using our Website, you confirm your data is accurate and agree to our Privacy and Cookie Policy.
9.3 We may use identity checks (e.g., Experian Ltd or equivalent). Failure will prevent prescription services.
9.4 We will not inform your GP without consent, though we recommend doing so.

10. Access to our Website
10.1 Access is temporary. We may withdraw or change the service without notice.
10.2 You must ensure anyone using your connection complies with these terms.
10.3 We may update or suspend the Website at any time.

11. Our liability
11.1 We do not guarantee Website accuracy and exclude liability as legally permitted.
11.2 We do not accept liability for business losses.
11.3 We are not responsible for inaccuracies in your information or failure to follow advice.
11.4 Products and services are for personal use only.
11.5 We are not liable if you fail to consult a healthcare professional or follow guidance.
11.6 We are not responsible for courier-related damages.
11.7 Our advice does not replace in-person consultations.

12. Intellectual property
12.1 We own all Website content and intellectual property rights.
12.2 You must not reuse or modify content without permission.

13. Changes to terms
13.1 We may update these terms at any time. You are responsible for reviewing them.

14. External links
14.1 Links to third-party sites are for information only; we are not responsible for their content.

15. Prescription medicines
15.1 The statutory “cooling-off” period does not apply to prescription medicines. By placing an order, you consent to clinical assessment and understand cancellations after this point may incur a £10 fee.

16. Entire agreement
16.1 These terms (with referenced documents) form the entire agreement between you and SwiftMedi Ltd.

Additional information
Discount codes are limited to one per order and cannot be combined. Once an order is placed, it cannot be cancelled to apply a discount code. Codes can be used on future orders.
Order changes (including changes to strength, address, or delivery date) must be requested at least 48 hours before your scheduled shipping date.
Orders are reviewed 48 hours before expected delivery.

For any concerns or assistance, please contact info@swiftmedi.co.uk.